Hi Comrades ,
Yesterday as a result of not taking out my car for a long duration , my batteries had totally discharged upon me , on top of that i was in a rush , i called up the Hyundai helpline number to seek help, and to my delight they promptly got on line , but much to my dismay i suddenly found my speech going rapidly off line ,specially so .. on being asked specific questions ..like my car number, the current kilometer reading , address, current location, i could feel the agent was feeling surprised at my answering patterns .She must have been wondering was it the car or me the caller who had got discharged :)
Anyways i confided to her that i have a stuttering issue , and requested her to show a bit more patience towards me to give my responses ..
Well as per their standards Hyundai team did arrive in under 45 mts and took care of my vehicles issue !!
Now friends how many times have we all not gone through this , when our our speech patterns deteriorates rapidly , specially so over the phone and when trying to pass on specific information in a time bound slot to go into the actual context of the conversation .
I look at this issue this way :
How would i rate my speech while over phone to a stranger while sharing specific info ( 4/10)
How would i rate my speech while over phone to a stranger while sharing Non- specific info ( 7/10)
How would i rate my info sharing skill in a non telephonic mode ( 10/10)
I have understood and accepted that most of the time i would stammer more while sharing specific info over , leading to wastage of man-hours on both the ends and leading to confusion and misdirection and resulting in problems not getting resolved at all .
If you look up the rough analysis above i stammer the most in the first condition and none in the last condition
I wished to go to the idea part , but i would extend this discussion to a second part only if i feel readers are interested , i also would not like this post to be longer..so see you guys in the next post..hopefully :)
keep yourself charged !!